Ordered food in zomato and an item was missed. Customer care says amount can't be refunded as I didn't know Hindi. Also takes lesson that being an Indian I should know Hindi. Tagged me a liar as he didn't know Tamil. @zomato not the way you talk to a customer. @zomatocare pic.twitter.com/gJ04DNKM7w— Vikash (@Vikash67456607) October 18, 2021
याच संभाषणाचे स्क्रिनशॉट त्या ग्राहकाने ट्विटरवर शेअर केल्यानंतर ते मोठ्या प्रमाणात व्हायरल झाले असून आता कंपनीने ग्राहकाची जाहीर माफी मागितली आहे.
Vanakkam Vikash, we apologise for our customer care agent's behaviour. Here's our official statement on this incident. We hope you give us a chance to serve you better next time.Pls don't #Reject_Zomato ♥️ https://t.co/P350GN7zUl pic.twitter.com/4Pv3Uvv32u — zomato (@zomato) October 19, 2021